SUPER-QUICK ANSWER
7*24 online service. Multi- channels to reach us at all times, including WhatsApp, Skype, Facebook, etc. All the emails and complaints will be replied in 3hs
CUSTOMIZED SERVICES
With long experience of aluminum smelters equipment, Joda Service Team, consists of designers, engineers, producers, QCs, has the confidence to provide comprehensive and professional consultation and suggestion for every customers. You can get any product information for FREE.
ONE-TO-ONE SERVICE STRATEGY
Joda adheres to the “one-to-one” service strategy. There always be one staff to service for you avoiding the predicament of the multilateral communication. No matter what kind of questions you encounters, we would be very glad to offer our vision and plans based on your situation and desire.
TECHNICAL SUPPORT
Our engineer team are waiting to provide you the most professional and reliable technical service online or on site. They will determine the order details and offer FREE operation video
HIGH EFFICIENCY AND SHORT DELIVERY TIME
Poduction will be arranged immediately after receiving the prepayments in 24 hours. The deadline of every process will be controlled strictly to guarantee the short delivery time. Joda delivery team will cooperate with top international shipping companies make arrange shipment on time.
PRODUCTION MONITORING
Weekly Progress Reports / Monthly Progress Reports will be submitted to our clients for monitoring the production and delivering progress.
CARGO TRACKING
Excellent service will be provide to remind each link in the whole process from the sea booking, shipping to the arrival of the products. Also, we will provide a complete delivery report to make sure every client take their products on time.
PERFECT AFTER SERVICE
Our after-sales team will stay in touch with clients and keep tracking the performance of our sold products and offer appropriate solutions for problems of the following use. You will be in good hands if you have any questions about how to use our equipments repair and renew service.